Following is a list of questions customers frequently ask about our products and services. For specific information relating to individual products, please click the links to the left.

How long does it take for you to complete my order?

We work as hard and as fast as we can but it really depends on the job. Some jobs can be produced in minutes and some jobs may take several days. Please let us know your deadlines and we will bend over backwards and do our best to meet them.

Why do I need to look at a proof if I’ve already given you everything I need to have done?

If final press ready artwork is not supplied, we want to make 100% sure that we have matched your vision. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

What is a proof?

A proof is a way of ensuring that we have provided you with exactly what YOU want. If we receive press ready artwork from you, a proof is usually not necessary, but we can email you a proof upon your request.

Delivery: Someone must be at a business delivery address 9.00am – 5.00pm Monday to Friday to sign for your delivery. If this is not possible, perhaps you have friends or family with a business address who could receive the printing on your behalf. We cannot vary these conditions. Delivery to a PO Box is not possible.

What is Bleed?

Bleed is where an object overlaps the trim of a page by a specified amount. A standard amount is typically 3mm. Since the bleed area will be trimmed off during finishing, you should keep text and other important information at least 6mm from the trim.

Bleed requirements

If you require full bleed printing to the edge of the page, then your artwork needs to be correctly and professionally prepared with bleed for commercial printing. Incorrectly supplied artwork may incur additional charges. Please note there can be a trimming / skew variance of plus or minus 2 millimetres due to automated cutting systems – allow for this when setting up artwork. All artwork must have 3mm external bleed all round as well as an internal bleed of 3mm.

In the case of stickers, booklets and magnets – 6mm bleed is required all round and keep important information 6mm in from trim lines (6mm internal bleed).

If artwork is supplied without bleed or bleed less than 3mm internal and 3mm external bleed, a 5mm white border will automatically be placed around your artwork for printing.